Returns & Exchanges Policy

At our e-shop, customer satisfaction is our priority. If your purchase does not meet your expectations or if the item is faulty, please review our policy below:

Notification Period

• • If your purchase does not match the description or the item is faulty, contact us within 48 hours of receiving your order.
  • All products come with a 60-day free replacement warranty from the purchase date.

Eligibility for Return:

• Products must be in their original condition and packaging.
• Used or customer-damaged products are not eligible for a refund.

Defective or Faulty Products:

• Email us at info@rollerskateshoeswithwheels.com with a detailed reason for return and pictures or a video of the product.
• Upon approval, we will provide the return address.
• We will replace or refund your purchase after confirming the defect.

Shipping Instructions:

• Use a trackable mail service for returns, as we are not responsible for lost or missing packages.
• You are responsible for paying the shipping costs for returning your item.
• Shipping costs are non-refundable.
• Send the item back as a gift to avoid custom fees.

Refund Process:

• Upon receipt of your package, we will examine the product.
• A full refund will be processed if the product meets our return criteria.

Important Notes

• This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
• Partial refunds may be granted for items not in original condition, damaged, or missing parts not due to our error.
• Items returned after 60 days from the purchase date are not eligible for a refund.

Order Cancellation

• You can cancel your order before it has been shipped.
• If an order is not picked up, our actual shipping costs are non-refundable.

Non-Refundable Situations

• Incorrect size selection by the buyer.
• Finding a lower price elsewhere after purchase.

100% Satisfaction Guarantee

• If you are unhappy with your non-defective product, you can return it within 90 days of purchase for a full refund.
• Follow the same return steps as mentioned above.
• You will be responsible for the return shipping costs.

We stand by the quality of our products and are committed to ensuring your satisfaction!