REFUND POLICY

At RollerSkateShoesWithWheels.com, we strive to ensure our customers are satisfied with their purchases. If you encounter an issue with your order, please review our refund policy below.

 

ELIGIBILITY FOR REFUNDS AND REPLACEMENTS

If your purchase does not match the description or is faulty, contact us within 48 hours of receiving your order. We offer a free replacement warranty for 60 days from the date of purchase. Unfortunately, we cannot provide a refund or exchange if more than 60 days have passed since your purchase. We will either deliver the correct items or refund your payment via store credit.

 

STEPS TO RECEIVE A REFUND

To be eligible for a refund, please follow these steps:

1. Return Condition: Products must be in their original condition and packaging. Used or customer-damaged products are not eligible for a refund.
2. Defective or Faulty Products:
   • Email us at info@rollerskateshoeswithwheels.com with a detailed reason for the return, including pictures or a video of the product to support your claim.
   • Upon approval, you will receive a Return Authorization Number (RA#) and the return address.
   • We will replace or refund your purchase after confirmation.

 

IMPORTANT NOTES

• Exclusions: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
• Shipping: Please use a trackable mail service for returns, as we are not responsible for lost or missing packages. You are responsible for paying shipping costs for returns, which are non-refundable. Ensure you send the item back as a gift, as we do not cover customs fees for returns.
• Refund Processing: Once we receive your package, we will examine the products and process a full refund via store credit. A refund receipt will be emailed to the address used during your original purchase.

 

PARTIAL REFUNDS

Partial refunds may be granted in certain situations:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 60 days after delivery.

 

NON-RETURNABLE ITEMS

Certain items are exempt from returns, including intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

 

INVALID REASONS FOR RETURNS

• Size Selection: It is the buyer’s responsibility to choose the correct size. Sizes are listed on the e-shop, and badly measured sizes are not refundable.
• Price Comparisons: Once an order is submitted, the buyer enters into a legally binding contract to purchase all items in that order. Returns based on finding items cheaper elsewhere are not accepted.

 

SATISFACTION GUARANTEE

If you are not completely satisfied with your product and it is not defective, don’t worry! We stand by our high-quality products, and your satisfaction is 100% guaranteed. You can return the product within 90 days of purchase, no questions asked. You will be responsible for the return shipping costs. Follow the steps above for returning your product, and once received, we will process a full refund.